Shazam Bolt$ mobile app is a NEW addition added to help you stay informed of debit card purchases.
With the Shazam Bolt$ mobile app, you will be able to customize and receive automatic alerts 24/7 for transactions that may cause concern on your First National Bank of Mount Vernon Debit Card. You will be notified right away when a purchase is not authorized. To prevent any further fraudulent activity on your account please call immediately to report suspicious transactions.
First National Bank of Mount Vernon has an agreement with SHAZAM Case Management Services to strengthen our capability to prevent fraudulent debit card transactions on your account.
SHAZAM monitors debit card transactions as they occur and declines only those with the greatest likelihood of fraud. This determination is made based on the way you typically use your card. We believe this provides a valuable layer of protection to your account. In the event a transaction done with your card is flagged as highly likely to be fraud, you will receive a phone call from a SHAZAM Fraud Specialist on our behalf to verify the transaction. If it was a legitimate transaction, the details will be made part of your card profile so that these types of transactions have a greater chance of being approved in the future.
It is very important that we have your current phone number on file, preferably your mobile/cell phone number so we can reach you quickly. Be sure to notify us any time your phone number changes. If you suspect the contact information we have on file is outdated, please provide updated information to us as soon as possible.
In order to avoid possible declined transactions when you travel outside of the state, please notify First National Bank of Mount Vernon before you leave for your trip. We will enter your destination and travel dates in your card profile to ensure your transactions are approved. All international card transactions must be approved by bank management prior to use.