Security Tips

Signs of Fraud

New accounts or credit cards you didn't apply for

Debits on your account you can't explain

Inaccurate information on your credit reports

Missing bills or other mail, indicating your account info may have been stolen

Calls or letters from debt collectors for things you didn't buy

Identity Theft Protection Tips

    • Don't share personal information online, such as your address, phone numbers, SSN, birth date, or birth place
    • Store sensitive personal and financial documents in a secure location, and shred them prior to disposal
    • Never carry around your Social Security card or share your number unless absolutely necessary
    • Never carry unnecessary credit cards and cancel credit cards you don't use
    • Promptly retrieve your mail or arrange a hold with USPS if you are unavailable for several days
    • Opt out of pre-screened credit and insurance offers by calling 1-888-567-8688 or go to optoutprescreen.com
    • Delete all personal information on electronic devices prior to disposal

Password Tips

    • Never use your social security number as a username or password
    • Never use the same password on multiple sites
    • Don't write down or share your password with anyone
    • Change your password frequently, using a combination of upper and lowercase letters, numbers, and special characters when allowed 

Email Tips

Look for signs of fraudulent email:
    • Requests for specific personal information
    • Urgency- often threatening to close your account
    • Money reward offers in exchange for personal information through a survey or other method
    • Typos and poor grammar
    • URLs that are different from the sender- for example, links and sender email address do not say fnbmv.com
    • Forward emails that appear to be from First National Bank, but you suspect as fraudulent to: support@fnbmv.com

Mobile Tips

    • Use the phone lock function to protect your app or browser based accounts
    • Delete text message alerts that you set up on your financial accounts after you receive them
    • Never text personal information such as account numbers, social security numbers, passwords, etc.
    • Remember to remove or change your mobile number if you lose or replace your mobile device and service
    • Always log off apps when you are finished using them
    • Never store personal information on your mobile device
    • Only download apps from reputable sources, such as the store built into your device
    • Always upgrade to the latest mobile operating system to be sure you have the latest security protection in place

Computer Tips

    • Ensure you only download programs from known, reliable sources
    • Ensure your operating system, software, browser versions and plug-ins are current
    • Install a personal firewall on your computer and keep anti-virus software installed and updated
    • Public computers should be used with caution. Online banking, downloads, and other private activities should be conducted, when possible, on a private computer
    • Protect your devices with password security to prevent unauthorized users from remotely accessing your devices or home network

Click HERE! to download Customer Awareness Information


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